MILESTONE CERTIFIED TECHNOLOGY PARTNER

Beyond the VMS.

Turn your existing Milestone XProtect into a full operations platform. One layer that makes every system in your stack work in unison.

O-Insights Workspace
O-Insights Workspace running inside Milestone XProtect Smart Client
THE EVERYDAY TOOLKIT

Three tools your team will work in every day.

DASHBOARD & REPORTING

Full visibility, audit-ready.

One live view across cameras, servers, alarms and IoT for situational awareness and compliance, plus scheduled reports that make regulatory reviews easy and end manual MIS work.

  • Situational awareness across every site
  • Compliance visible at a glance
  • Regulatory reports, no manual MIS
Explore Dashboards & Reporting
IOT

IoT events, verified on camera.

Bring MQTT, BACnet, OPC UA and SNMP devices into XProtect, so every sensor event, from glass break to leak to air quality, arrives with the live camera feed beside it and the noise filtered out.

  • MQTT, BACnet, OPC UA and SNMP
  • Live camera on every event
  • Real events surfaced, noise filtered
Explore IoT
COMMAND CENTER

Incident management, end to end.

Advanced incident management with evidence lock and conditional workflows that fit how your operation runs today and scale as it grows.

  • Conditional workflows
  • Evidence lock and forms
  • Incident dashboards
Explore Command Center
KEY BENEFITS

Get more out of
what you already own.

Milestone XProtect handles the video. O-Insights extends it into a full operations platform, adding new capabilities on top of the cameras and sensors you already run.

01

Use cameras for more than video

Parking, people counting, occupancy, from cameras you already own.

Every camera you have installed is sitting on data you are not using. O-Insights turns existing footage into parking occupancy, footfall analytics, and zone-level insights. No new sensors needed.

02

Sensors trigger. Cameras verify.

Visual confirmation on every IoT event: glass break, fire, leak, air quality.

IoT alerts are noisy and easy to ignore. O-Insights routes every sensor event through XProtect so operators see the alarm and the live camera feed simultaneously. Real events get acted on. False alarms get filtered.

03

Prove every camera is recording

On paper, everything looks fine. In the field, fractions are silently broken.

Compliance Dashboard tracks which cameras are actually online, recording, and storing in real time, across every site. No more discovering a camera was down only when you need its footage.

04

Incidents that handle themselves

From alarm to evidence-locked, fully audited. No operator input needed.

Command Center triggers actions directly inside XProtect the moment an incident is created. Evidence locks, video exports, notifications, escalations all fire automatically. Operators just verify and document.

EXAMPLES OF WHAT TEAMS DEPLOY

If a camera can see it,
O-Insights can use it.

Common starting points teams build on top of their existing Milestone deployment. None of these need new hardware. They extend what is already on the ceiling.

IT Health Monitoring

Servers, HDDs, network switches, a mini-NMS built right into your XProtect deployment.

Parking Management

Occupancy detection from existing cameras. No dedicated parking system needed.

People Counting

Footfall analytics, zone-level insights, hourly daily weekly trends, for retail, malls, workplaces.

IoT Integration

Glass-break, fire, air quality, water leak: every sensor verified visually through the camera nearest to it.

Compliance Dashboards

Prove every camera is doing its job, recording, online, storing properly. Real-time, every site.

Incident Workflows

From XProtect alarm to evidence-locked, task-assigned, fully audited incident. SOP-driven, end-to-end.

These are starting points, not the catalog. From counting and classifying to monitoring, triggering and automating, O-Insights covers a wide range of use cases on top of the cameras and sensors you already run.
Book a demo to talk through your use case
DASHBOARD

Agile, personalized dashboards for smarter decisions in Milestone XProtect.

Customize what matters. Visualize your entire ecosystem (cameras, servers, alarms, events, video analytics, and IoT data) in one powerful, intuitive interface.

Live System Monitoring
See online and offline status, uptime, recording health, and user activity in real time.
Advanced Alarm Analytics
Identify trends and patterns across all alarms and system events.
Live Device Status
Always know which devices are online or offline across your sites.
Uptime and Recording Health
Keep tabs on device uptime and ensure recordings are running.
Quick Deployment
Runs on your existing Smart Client. Sets up in under 10 minutes.
Multiple Workspaces
With Federated Architecture support, build dashboards for local and central site operations.
System Compliance
Stay aligned with operational standards through the Compliance Dashboard.
Customize Your Layout Fully
Resize, reorganize, and rename widgets to suit your specific requirements.
Rich Data Visuals
Display data through pie, bar, heatmap and ranking charts, along with web views.
SMART REPORTING

Stay informed. Take action. Keep control.

Turn data into decisions with powerful, automated reporting tailored for your operations.

Multi-Format Reports
Generate Alarm, Camera, Server, Audit, Disabled Device, and Storage reports.
Auto-Delivered to Inbox
Set up reports to run automatically and arrive right in your inbox.
Action Reports
Use Action Reports to assess, analyze, and resolve critical issues quickly.
Multi-Format Export
Export reports in PDF, Excel, or CSV based on your requirements.
Video Bookmarks
Capture and reference important video incidents.
Instant Notifications
Get notified the moment something needs your attention.
COMMAND CENTER

Manage incidents from first alarm to closed report.

The Command Center takes the guesswork out of incident management, delivering clarity, control, and real-time decisions in one powerful tool.

Conditional Workflows
Use conditional logic to tailor workflows and respond to changing situations.
Custom Forms and Evidence Lock
Customizable forms, evidence lock, event triggers, snapshots, video export, bookmarks, and REST API calls.
Incident Dashboards
Dashboards show incidents per week, month, and year. Includes breakdowns by type, open incidents, and pending approval.
Review and Approval
Built-in review and approval for tasks and SOP steps.
Complete Documentation
Track and document completed incidents to ensure thorough reporting.
Role-Based Accountability
Ensure the right people handle the right steps. Roles drive accountability.
IoT DRIVERS

Connect. Collect. Command.

Cameras already talk to XProtect. With O-Insights, every IoT sensor, IoT platform, machine, PLC and SCADA in your facility does too, through the protocol it already uses: MQTT, OPC UA, BACnet, LoRa, SNMP and HTTPS, supported natively.

O-INSIGHTS
FOR XPROTECT
MQTT
Environmental
Air Quality
Humidity
Temperature
Glass Break
Water Leak
Occupancy
LPR
Third party analytics
OPC UA
Safety & Security
Intrusion
Gunshot
Bollard
SCADA
PLC
Machine
HTTPS
Web & APIs
REST APIs
Webhooks
Dashboards
3rd-Party Apps
Custom
BACnet
Building & City
Fire Panel
AHU
Water Leak
Gas Leak
Access Control
Smart Trash
SNMP
IT Infrastructure
Hard Disk
UPS
PDU
Server health
Cam Vandalism
Network Switch

Native protocol support. No middleware. No custom integrations. Every device speaks directly to XProtect.

No-code device onboarding
Add a new sensor in minutes. Browse, configure, and deploy without writing a line of code.
Bi-directional data flow
Sensors don't just stream in. O-Insights pushes commands back too: trigger sirens, lock doors, dispatch crews, all from inside XProtect.
Custom drivers built on request
Already have a proprietary device? Our team builds custom drivers for anything not covered out of the box. No vendor lock.
GENIE

NLP-powered search for Milestone XProtect.

Genie is a pioneering search-based business intelligence tool. Just ask. Genie quickly returns camera, alarm, and system details from XProtect, no training required.

Instant, No Training
Start using it instantly. No manuals, no training. Just ask and let Genie work its magic.
Natural Language Queries
Powered by advanced NLP. Understands your questions like a real assistant would.
System Health Insights
Monitor system health and storage usage effortlessly. Stay one step ahead of disruptions.
NOTIFICATION MANAGER

Stay connected to your XProtect system, anytime, anywhere.

Get notifications for any alarms from Milestone XProtect via Call, SMS, WhatsApp, or Telegram. Instant notifications at your fingertips.

Voice Call Alerts
Receive critical alarm notifications via direct phone calls.
SMS, WhatsApp, and Telegram
Reach operators on the platforms they already use, day or night.
Smart Filtering
Route the right alarms to the right people based on type, location, or severity.
WHERE IT IS DEPLOYED

Built for the industries Milestone serves.

O-Insights extends Milestone XProtect into the day-to-day operations of every vertical, with outcomes that match the workflows already running.

Casinos
Floor managers see live alarms, occupancy, and camera feeds side by side.
Critical infrastructure
Real-time server, UPS, and PDU health right inside XProtect.
Government
Federated dashboards for multi-site compliance and audit readiness.
Higher education
Campus-wide alarm response with mapped device geolocation.
Hospitals
Visual verification on every IoT event from glass break to gas leak.
Hotels
Parking occupancy and guest-area alarms from existing cameras.
Manufacturing
AHU, fire, and emergency systems flow into XProtect alarms.
Public safety
Gunshot, intrusion, and emergency triggers with live camera popup.
Retail
Footfall, zone occupancy, and parking turnover from your current cameras.
Schools
Alarm management with SOP-driven workflows for every incident type.
Public transportation
Multi-site surveillance with smart maps and bi-directional commands.
Data centers
Environmental, power and access alarms with live camera verification across every hall.
Don't see yours?
If Milestone serves it, we can help you extend it. Tell us your vertical.
PRODUCT BROCHURE Want the full O-Insights for Milestone XProtect product guide as a PDF?
Download brochure
FREQUENTLY ASKED

Questions, answered.

Does O-Insights for Milestone XProtect require a separate server or hardware?
No. O-Insights runs natively inside Milestone XProtect Smart Client and connects to your existing XProtect installation. There is no separate server, no additional hardware, and no parallel infrastructure to maintain. Setup typically takes under 10 minutes and uses the same operator workflow your team already knows.
Which versions of Milestone XProtect does O-Insights support?
O-Insights supports Milestone XProtect 2022 R1 and later, including XProtect Corporate, XProtect Expert, XProtect Professional+, and XProtect Express+. The integration is built on Milestone's MIP SDK and follows Milestone's published compatibility guidelines for Technology Partner solutions.
How does O-Insights handle IoT sensor data inside Milestone XProtect?
O-Insights ingests IoT sensor data through five industry-standard protocols and routes it into Milestone XProtect as alarms, events, and visual overlays. Every IoT event automatically pops the nearest camera for visual verification, so operators can act on real incidents and dismiss false positives. Supported sensors include glass break, fire detection, gas leak, water leak, air quality, occupancy, access control, and over 200 other device categories out of the box.
Which protocols does O-Insights support? Does it work with MQTT, BACnet, OPC UA, and SNMP?
Yes. O-Insights natively supports MQTT, BACnet, OPC UA, LoRa, SNMP, and HTTPS (REST APIs and Webhooks) for integration with Milestone XProtect. MQTT covers environmental sensors and lightweight IoT devices. BACnet integrates with building infrastructure including fire panels, AHUs, and access control. OPC UA connects to industrial safety and security devices including SCADA, PLCs, and machines. LoRa brings in smart battery-operated wireless sensors. SNMP monitors IT infrastructure including server health, network switches, UPS, and PDUs. No middleware or custom integration layer is required.
Can I build custom dashboards in Milestone XProtect with O-Insights?
Yes. O-Insights adds the Workspace module to Milestone XProtect, which lets you build fully customizable dashboards using drag-and-drop widgets. You can visualize live camera feeds, device status, alarm trends, system uptime, recording health, IoT sensor data, and analytics from a single XProtect Smart Client interface. Dashboards can be shared across teams, used on Federated Architecture deployments, and configured per role for local or central operations.
What reports can O-Insights generate for a Milestone XProtect deployment?
O-Insights generates automated reports covering camera uptime, recording compliance, alarm trends, incident response times, IoT sensor activity, and system health across every Milestone XProtect site. Reports can be scheduled daily, weekly, or monthly and exported as PDF or CSV. The Smart Reporting module also supports custom report templates for compliance audits, SLA reviews, and operations reviews. Reports include analytics for cameras, recording servers, and connected IoT devices.
How does O-Insights help with compliance and uptime monitoring in Milestone XProtect?
O-Insights provides a real-time Compliance Dashboard that tracks which cameras are online, recording, and storing properly across every Milestone XProtect site. This addresses the common operational gap where cameras appear connected in inventory but are silently not recording. Compliance views support audit-readiness, SLA reporting, and proactive maintenance, with alerts pushed via Notification Manager (Call, SMS, or WhatsApp) the moment uptime drops below threshold.
Is O-Insights available in the Milestone Marketplace?
Yes. O-Insights is a certified Milestone XProtect Technology Partner solution and is available through the Milestone Marketplace. The certification confirms compatibility with current XProtect versions and adherence to Milestone's integration standards.
Can I try O-Insights for Milestone XProtect before purchasing?
Yes. We offer a guided demo against your specific Milestone XProtect environment and use cases. Book a session and our team will walk through dashboards, reporting, IoT integration, or any other module you want to evaluate. A sandboxed proof of concept is available for qualified deployments.
READY TO SEE IT IN ACTION?

Book a demo.

A walkthrough on your XProtect environment, your sites, your priorities.