SUPPORT

Stay on the latest. Stay fully supported.

Keeping your O-Insights deployment current is the best way to stay fast, secure and capable. Every upgrade brings new features and keeps you on a supported version, backed by the team that built the platform.

RELEASES & SUPPORTED VERSIONS

Each platform, kept current.

Every O-Insights product moves on its own release track. Staying on the latest keeps you fully supported and brings new capabilities as they ship.

O-Insights for Milestone XProtect
v4.2Released March 2026
What's new in v4.2
  • Faster alarm search across large histories
  • New scheduled reporting templates
  • Command-center refinements
Supported Milestone XProtect versions
XProtect 2024 R1–R2XProtect 2023 R1–R2
O-Insights for Niagara
v3.8Released February 2026
What's new in v3.8
  • Expanded point mapping
  • New energy dashboards
  • Commissioning improvements
Supported Niagara versions
Niagara 4.14–4.15Niagara 4.13
O-Insights Core
v2.5Released March 2026
What's new in v2.5
  • Improved Genie answer quality
  • New fault-detection algorithms
  • Additional notification templates

Core runs standalone on your own server, so there is no host platform version to match.

Planning to move to a newer Milestone XProtect or Niagara release? Check it is supported here, or talk to us about your upgrade path, so your O-Insights deployment keeps running smoothly.

GETTING SUPPORT

Where your support comes from.

Support is organised by platform, so you always reach the team that knows your deployment.

O-Insights for Milestone XProtect

Product support and upgrades for your XProtect deployment.

O-Insights Care

O-Insights for Niagara

Product support and upgrades for your Niagara deployment.

SMA

O-Insights Core

Tell us about your deployment and we will connect you with the right team.

Contact our team
EXTENDED SUPPORT

Need longer coverage?

Lock in support and upgrades for longer with an extended term.

1 year
Support and upgrades
3 years
Support and upgrades
5 years
Support and upgrades

Talk to us about the term that fits your deployment.

Not sure where to start?

Tell us about your deployment and we'll point you to the right support and upgrade path.

Book a demo